Frequently Asked.

Most full installs take 2-3 packs of Triple Genius Volume Weft or 3-4 packs of Double Genius. For very thick or long hair, plan on 4 packs. Use the Package Calculator for an exact answer based on head size and density.

Triple Genius is 3 wefts cut to a narrower 11.5" width — designed to lay flat on fine hair. Double Genius is the standard 2-weft 30" build for medium-to-coarse hair. Genius InvisiTape is the tape-in version, reusable up to 3 cycles with our adhesive.

Yes — single-donor Russian Remy hair holds a two-step lift to level 9 if you strand-test first and use a 20-vol developer max. Avoid bleaching the seam.

If we ship the wrong shade vs what you ordered, we replace it free. If your client picks from a screen rather than your color ring and changes their mind, we offer 50% credit toward an exchange within 14 days.

24-48 hours from the moment your application is complete. We email when you're approved and your account unlocks pricing immediately.

Currently US + Canada only. UK and Australia launch Q3 2026.

No. Alma is gated to licensed stylists only — your client cannot create an account, even if they try with your email. This protects your install fee and color-match expertise.

Defective shedding within 5 wash cycles is covered. Email support@almahair.com with photos within 14 days of delivery and we'll replace the pack.

Visit the Tax Exemption page for the upload process. Once approved, all future orders ship tax-free.

Orders placed before 2pm Pacific ship same business day. Standard delivery is 2-4 business days; expedited 1-2 days at checkout.

Tier review runs at the end of each calendar quarter. Studio kicks in after 5 packs in a single quarter; Atelier is invite-only after 30+ packs/quarter for two consecutive quarters. See the Rewards page for full details.